Support
Contact us
We’re here to help. Reach out and a member of our team will get back to you.
Email support
support@trustedpetparents.com
For account help, bookings, payments, and general questions.
Response time
We aim to reply within 1–2 business days. Please include your account email and any relevant booking details so we can help faster.
Safety concerns
If you have an urgent safety concern about a member or a pet, email us at support@trustedpetparents.com with the details. If someone is in immediate danger, contact your local emergency services first.
Looking for quick answers? Check the Help Center — it covers qualification, Pet Credits, bookings, payments, and more.